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Easy and free return

To guarantee the utmost satisfaction in purchasing, we offer easy and free returns.
After the order is delivered, you have 14 days to try out the products and ask for a return if necessary.
We kindly ask that you try them on with care, without removing the tags or accessories; we cannot accept returned products without them.
Upon receipt of the order, you will have to wait 24 hours for the system to be updated.
Once the update has occurred, you will find all orders suitable for return in the My Account section.

Enter the e-mail you used for the order in the below form as well as the order number.

Take out the return label that you can find inside the package and put the items you wish to return into the box, possibly the one from the original order.
Apply the return label to the outer part of the package, covering the old label on the original box.

If you choose home pick-up, a courier will pick up your return on the date you indicated.
If you choose to drop off the package at a delivery center, find the one nearest you.

As soon as your return arrives at our warehouse, it will undergo quality control checks. If the products comply with our return conditions, you will receive a reimbursement within a few days.

Did you make the purchase without registering on the site?

Fill out these fields in order to find your order and start the return process.

Enter the email used to place the order
example: P00000123
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